Tuesday, September 16, 2014

Update on the impact of Hurricane Odile on Cabo San Lucas

After Hurricane Odile slammed into the Los Cabos as a Category Three, much of the area is in catastrophic disarray. Below is what you need to know about Los Cabos, the resorts, and guest relations.
-The airport is still closed, and no official announcement as to when it will reopen has been issued.
- Many Hotels are impossible to get or exit due to water level being very high, and it is very dangerous to try with a regular vehicle.
- Regular electricity is off completely, and hotels are running on generators where possible.
- Secrets Puerto Los Cabos, Secrets Marquis, Dreams Los Cabos and Zoetry Casa del Mar report all clients are safe and sound on property, and their executive teams are accessing the property damage.

- Las Ventanas will remain closed until the damage caused by Odile can be assessed fully. The property is accepting cancellations from now until October 15th.
- All guests and staff currently at the Fiesta Americana Grand Los Cabos are all doing fine. The property is serving as a temporary shelter and is fully secured. For now, guests are restricted from traveling as the airport remains closed.
- Travel Weekly reports that The Westin Los Cabos and the Sheraton Hacienda del Mar were damaged but are running on generators.
- The Hilton Los Cabos Beach & Golf Resort reports all guests and staff are accounted for. “At this early stage, we do not have a definitive assessment of the damage,” Hilton said in a statement, according to Travel Weekly. “Our immediate priority is to care for our guests and team members, and we are doing everything we can to minimize the effect on them.”
- Playa Resorts - Hyatt Ziva Los Cabos – announces all guests and staff remain safe and secure, and looking forward, guests scheduled to arrive through Sept. 21 will have the option to reschedule or to be re-accommodated to one of the Cancun/Playa del Carmen properties (based on availability and restrictions—please note some properties are adults only). Guests arriving from Sept. 22 to Sept. 30 are asked to stand-by until the executive team arrives at the resort to assess the damage but may reschedule or be re-accommodated to one of the Cancun/Playa del Carmen properties as well.
- One & Only Palmilla is currently closed as the staff assesses the situation and damage. The resort is currently redirecting bookings for arrivals between now and Sept. 25. Guests have the option to enjoy the One & Only Ocean Club in the Bahamas if they desire.
- RIU Resorts announces that their hurricane policy is effect until Sept. 19.
- Holiday Inn Resort Los Cabos is open but is not accepting arrivals.
- The Esperanza is closed, and all guests were moved prior to the hurricane’s arrival.
- Capella Pedregal is open and fully operational.

No comments:

Post a Comment